Shipping policy
Shipping Policy
Effective Date: August 17, 2026
At Sterling Commerce Group LLC, we are committed to getting your orders to you quickly, safely, and affordably.
Overview
We offer FREE standard shipping on all orders shipped within the United States. There are no minimum purchase requirements — every order qualifies for complimentary shipping.
Shipping Options & Delivery Timelines
Shipping Method: Standard Shipping (FREE)
Processing Time: 1-2 business days
Transit Time: 2-6 business days
Total Delivery: 3-8 business days
Cost: FREE
Carriers: USPS, UPS
Order Processing
Orders are processed within 1-2 business days (Monday through Friday, excluding federal holidays).
Order Cutoff: Orders placed before 2:00 PM MT will begin processing the same day.
Once your order ships, you will receive an email with tracking information.
Shipping Destinations
We ship exclusively within the United States. If you are located outside our current shipping zone, please contact us at info@sterlingcommercegroup.com.
Tracking Your Order
You will receive a tracking number via email once your order ships. Use this number to monitor your package in real-time.
Delivery Issues
Lost or Missing Packages
Check with household members or neighbors.
Wait 24-48 hours after marked as delivered.
Contact us at info@sterlingcommercegroup.com if still missing.
We will issue a replacement or full refund if the package cannot be located.
Damaged Packages
Contact us within 7 days of delivery with:
Your order number
Photos of the damaged item(s)
Brief description of the damage
Delayed Shipments
Occasional delays may occur due to weather or carrier issues. Contact us if your order has not arrived within the expected delivery window.
International Shipping
We currently do not offer international shipping.
Address Changes
Contact us immediately at info@sterlingcommercegroup.com if you need to change your shipping address before shipment.
Contact Us
Business name: Sterling Commerce Group LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
E-Mail: info@sterlingcommercegroup.com
Phone: +1 (480) 790-4197
Customer Service Opening Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Mountain Time (MT)
Response Time: We respond within 1 business day