Refund policy

Return and Refund Policy
Effective Date: August 17, 2026

At Sterling Commerce Group LLC, customer satisfaction is our top priority. If something does not meet your expectations, we provide a straightforward return and refund process.

Return Eligibility
Customers may return eligible items within 30 days of the delivery date.
Products must be in unused, original packaging.
Items must include all original accessories and packaging materials.

Non-Returnable Items
Items damaged due to misuse or normal wear and tear.
Products that show signs of use beyond initial inspection.
Items without proof of purchase.

How to Initiate a Return
Contact us at info@sterlingcommercegroup.com with:
Your order number
Item(s) you wish to return
Reason for return

Our team will review your request within 1 business day.

Refund Process
Refunds are processed within 7-10 business days of receiving your return.
The refund will be issued to your original payment method.
Allow an additional 3-7 business days for your bank to post the refund.

Restocking Fees
We do not charge restocking fees.

Contact Us
Business name: Sterling Commerce Group LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
E-Mail: info@sterlingcommercegroup.com
Phone: +1 (480) 790-4197

Customer Service Opening Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Mountain Time (MT)
Response Time: We respond within 1 business day